After we placed an order with the Wruck company, nothing happened for weeks. To... be able to arrange an assembly date on request, it was said that they had tried to contact us several times because there were still questions about the order. However, this was not the truth. There was exactly one call. I replied to this on the same day. But nobody could tell me why they called me. Only after repeated inquiries did something slowly happen. As the delay led to a price increase, we asked you to leave it at the old price, as we were not to blame for the delay. The Wruck company then withdrew the order.
I've really never seen anything like it! At first we were accused of making false claims, in order to subsequently not be accommodating and to cancel and get rid of "annoying customers".mehr
Finally a craft company that listens and carries out orders cleanly, quickly... and reliably. Extremely friendly and courteous staff. Great advice that was precisely tailored to my needs. Fitters very committed, friendly and clean. Leave the assembly point as it was before assembly.
So far, the Wruck company has repaired a defective roller shutter and installed... custom-made insect screens. My conclusion: very good and nice communication, quick help, quick offer, professional support, friendly fitters, good quality - what more could you want. Thanks very much!mehr
During the phone call I should send the photo and the size of the window for... the mosquito net by email. After a few days I get an answer that the company is going on vacation and that I should look for another company near me. Super unfriendly. I could have been told on the phone.mehr
We had an awning for the balcony delivered and installed by this company. The... price is fair, delivery time (probably also heavily dependent on the manufacturer of the awning) quick and quick professional assembly.
We are very satisfied and can recommend this company with a clear conscience.mehr
We had shutters, new windows and sun protection systems installed. Everything... went absolutely professionally, from the submission of offers, adherence to deadlines, the materials used to the cleanliness, installation quality and friendliness of the fitters. The price was also right. Always happy.mehr
After an oral order confirmation came the rude awakening, two weeks after the... announced delivery date of our awning. After several inquiries by email and phone about when the delivery and assembly would take place, we were informed that the company was withdrawing from the order (very briefly), they said they could not reach the roofer to install the awning. Not a word of apology or explanation. That means the awning was not even ordered.
We have really never experienced such customer service. Professionalism looks different. If someone wants to be totally kidnapped, this is the right place.
edit: the wording was an outburst of emotions due to the disappointment, we take this back 😉 The rest remains our impression, no matter what you write as a company.mehr
For me, a completely defective work was carried out and issued an... inappropriately overpriced bill. The craftsmen have repeatedly fallen on the uncovered parquet floor tools. A roller shutter motor is torn from its warehouse after a week. The second engine did not work after the second week. There were no reactions to two letters to the management. Have done the repairs now successfully. Apparently, this company can afford to deliver such a botch.
My conclusion: never again!mehr